Privacy Policy
Privacy Policy
Effective Date: March 21, 2026
Hospital of Emotions LLC ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase tickets, or interact with us.
1. Information We Collect
We may collect the following types of information:
• Personal Information: Name, email address, phone number, and billing details when purchasing tickets or contacting us.
• Transaction Information: Ticket purchases and related payment details (processed securely via third-party providers).
• Technical Data: IP address, browser type, device information, and usage data through cookies and analytics tools.
• Marketing Preferences: If you opt-in to receive updates, promotions, or early access notifications.
2. How We Use Your Information
We use your information to:
• Process ticket purchases and manage your bookings
• Communicate important information about your visit
• Provide customer support
• Send updates, marketing, and promotional content (if you opted in)
• Improve our website and user experience
• Comply with legal obligations
.
3. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties, including:
• Ticketing platforms (e.g. Ticket Tailor)
• Payment processors (e.g. Stripe, PayPal)
• Email marketing platforms
• Analytics providers (e.g. Google Analytics)
These parties only receive the information necessary to perform their services.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Understand user behavior
• Improve site performance
• Personalize your experience
You can control cookies through your browser settings.
5. Data Retention
We retain personal information only as long as necessary to:
• Provide our services
• Comply with legal and tax requirements
• Resolve disputes
6. Your Rights (California Residents - CCPA)
If you are a California resident, you have the right to:
• Request access to the personal data we collect about you
• Request deletion of your personal data
• Opt out of the sale of personal data (we do not sell data)
To exercise your rights, contact us at: info@hospitalofemotions.com
7. Data Security
We implement reasonable security measures to protect your personal information. However, no system is 100% secure.
8. Third-Party Links
Our website may contain links to third-party services. We are not responsible for their privacy practices.
9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@hospitalofemotions.com
Website: hospitalofemotions.com